Designing Ecommerce Websites – free course

Spell out how you are different

If the first thing users need to understand when they arrive is what you do, then the second is how you are different to everybody else. What you do can be shown through imagery and design choices that suggest a target audience. How you are different usually means stating it very clearly.

Explaining quickly how you are different is very important because otherwise what reason do people have to stay on your site? Why not just go to Amazon, eBay, Booking.com or another big aggregator where they've already got an account? Your difference should be something that marks you out as special and shouldn’t be something that others can easily offer. Priding yourself on free shipping and free returns isn’t special but now increasingly common.

Your difference should be a unique selling point and ideally focused on just one thing. Don't muddy the waters and present three or four things. Once you've got it worked out, you should be able to say this thing in only a few words and you should tell users straight away (probably above the fold). Good examples can be niches ("we're the only people specialising in this thing") or special services ("free personalisation of products") or in how the product/service is produced ("no sweats shops, eco-friendly etc").

Be careful not to get too clever in your wording so you leave people guessing how you differ: inventing words, using hashtags, and using jargon can all lead to this kind of confusion.

A couple more tips here

A clear button to start shopping

Press and logos help legitimise

And loads more in the book

How to Design Ecommere Sites book cover