Here's the first book that delivers UX design advice for ecommerce websites, so you can make more sales. It delves into the specific things you need to do at each step of the ecommerce funnel, regardless of what you are selling.
The first thing to check is whether your website is doing all the things that users expect of the ecommerce experience. After all, the vast majority of them shop online elsewhere, and if your process doesn't live up to their expectations, they can just go to another site.
I've spent nearly four years teaching these basics to hundreds of people like you via my workshops at General Assembly in London. Over that time I've used this real feedback to alter and refine this content, which form half the advice in this book.
Every website is slightly different and you'll be catering to your own audience. However a lot of the UX issues fall into the same few categories. It's important to tackle those problems before you get into spending fortunes on great-looking but ineffective design and imagery.
I've worked with a variety of ecommerce startups over five years where I've been able to dig into the analytics data and watch rafts of user tests. This has enabled me to identify the most common issues of sites out there, which forms the other half of this book. The tend to reappear regardless of the product or service you're selling.
This book is to help those people without a deep knowledge or experience of UX design but who are involved in the design process. I've taught these principles to graphic designers, marketers, developers, and startup founders.
Get a taster of the kind of content you can find in the book, with my free ecommerce email course, which covers the essential tips. Just enter your email address to get started.
“I loved the format – short but punchy, informative and functional. Packed full of learning and lightbulb moments, I know this will be a resource I will be going back to again and again.”
Stephanie, Unipro
“A brilliant way to quickly learn the important facts about ecommerce UX. I definitely picked up tips from the different pricing suggestions in there.”
Thanos, klou.design
“A great guide to learn more about ecommerce UX, with lots of useful details on presenting product information.”
Vince, Tagnia
A large part of this book began life as a workshop with technology training company General Assembly. Here's some of the feedback I've received from students in those classes:
“So useful and applicable.”
“Great for starting e-commerce designer, very informative.”
“Lots of useful examples, very structured class.”
“Nice tips and good examples. Easy to digest.”
“Was a great class. As a designer starting to design ecommerce sites this is a great guide to the basics very simple to understand and apply what was taught.”
“Expanded my UX knowledge.”
“Very intriguing, especially when applied on own design, and different fields of the company I am working for.”
The streamlined text-only digital version of the book for Kindle is available on Amazon.
Sure, give me an email and we can chat.
At the moment you can order direct from me if you want delivery to a UK address. Or for most of the rest of the world you can order from Amazon, with the delivery options they provide.
That would be the brilliant Namkwan Cho—take a look at his work here.
If you get to the end and you haven’t learned anything, I don’t want you to feel ripped off. Just send me an email explaining why (to help me improve), along with your purchase receipt within 30 days of buying and I’ll issue a refund.
It's possible there's something I've overlooked, if so just send me an email with you question and I'll try to get back to you as quickly as possible.
I'm Matt, a consultant UX designer to growing startups, many of them ecommerce companies. I gained industry-leading UX experience as part of a 100+ person team at the BBC. I then developed more pragmatic skills from being the sole UX designer during the rapid growth of onefinestay, one of London's most successful startups. I have also taught UX design workshops and courses at General Assembly since 2013.
