Practical approaches to run cheap and effective research into what your users are really doing.
I take you through the wording of five common remote user testing tasks, that won't adversely influence your users and harm your results.
Get hold of the template I use to create lightweight user testing reports—download and customise it yourself.
Here's what you should include in a comprehensive yet light user testing report, that is easy for clients and team members to consume.
Where I explain why A/B testing may not be right for your website and why it's probably better to focus your efforts elsewhere.
How to remotely user test your website without special software and with no budget to spend.
I recently had a bad experience as a user being interviewed. It made me appreciate the simple things you can do to make this experience run smoothly.
My framework to make your redesign a success. It tells you how to work in an ordered, evidence-based way, so your new design is backed up with reasoning, not guesswork.
Here's how I carry out an end-to-end guerrilla user test when working on my own, in under half a day. Includes preparation time, running the test, and (importantly) analysing the results.
I break down my process for doing UX competitor analysis right, honed over a few years of providing this service to clients.
My top advice for running unmodertated remote user tests so you get great results—based on over six years of experience. Also features my recommendation for the best tool for the job.
Making sure every page or screen has clarity of purpose will go a long way towards making your ecommerce site, or any product, more effective and easier to use.
A step-by-step guide to my process and the tools I use at different stages when running evidence-based UX design projects for clients.
A look at the limitations of being data-driven and how thinking of evidence-gathering can help round out your UX design process.
The three simple steps designers should follow to keep both themselves and their clients enjoying the work they do.
A retrospective on the long and winding process of writing a design/tech book for the first time and the seven lessons I learned along the way.
I explain a handy technique I have for user-centred design when there's no budget for full user research. Turn your analytics data into outline personas to keep your work focused on the user.