Using both of these methods will help you learn about realities and motivations as well as the details of any issues.
I make the case for one type of carousel that still makes sense: autoplaying ones on landing pages.
They've been fading out for a while but here's why we really don't need a 'quick view' option to see products on ecommerce sites.
I dig into a common question that clients ask: how the past can help us design the future.
I expand on a common problem I see new ecommerce websites making: missing or unclear headings. Here's how and why you should do better.
Finding the perfect vacation to book is a process that is often fraught with concerns and fears—there's just so much that needs to be right. Here are over 40 questions that I've found users often ask of a travel website.
I take you through the wording of five common remote user testing tasks, that won't adversely influence your users and harm your results.
Here's what you should include in a comprehensive yet light user testing report, that is easy for clients and team members to consume.
Where I explain why A/B testing may not be right for your website and why it's probably better to focus your efforts elsewhere.
How to remotely user test your website without special software and with no budget to spend.