If you get answers to these five things from new clients then you should have enough information to get started on researching and designing.
My process for getting actionable insights out of reams of responses from in-depth surveys.
The four things to consider when defining how long to make your user journeys and what to put in them.
My framework to make your redesign a success. It tells you how to work in an ordered, evidence-based way, so your new design is backed up with reasoning, not guesswork.
Here's what you should include in a comprehensive yet light user testing report, that is easy for clients and team members to consume.
I recently had a bad experience as a user being interviewed. It made me appreciate the simple things you can do to make this experience run smoothly.
Here are a couple of key methods I use for working openly and sharing with clients that I find help me be an evidence-based designer and a better person to work with.
The three simple steps designers should follow to keep both themselves and their clients enjoying the work they do.