If you get answers to these five things from new clients then you should have enough information to get started on researching and designing.
Here's the introduction to the second edition of Designing Ecommerce Websites, explaining everything you need to know about it.
Here's the list I give people when they ask what ideal things they should look for when interviewing UX designers.
My process for getting actionable insights out of reams of responses from in-depth surveys.
The four key things I look at in Google Analytics to help me make decisions about improving a website's UX design.
I dig into a common question that clients ask: how the past can help us design the future.
My framework to make your redesign a success. It tells you how to work in an ordered, evidence-based way, so your new design is backed up with reasoning, not guesswork.
Here's how and why you should be properly evidence-based in your design process (not just claim to be). As well as a look at the limitations of being solely data-driven.
I take you through the wording of five common remote user testing tasks, that won't adversely influence your users and harm your results.
I break down my process for doing UX competitor analysis right, honed over a few years of providing this service to clients.