Here are a couple of key methods I use for working openly and sharing with clients that I find help me be an evidence-based designer and a better person to work with.
Making sure every page or screen has clarity of purpose will go a long way towards making your ecommerce site, or any product, more effective and easier to use.
A step-by-step guide to my process and the tools I use at different stages when running evidence-based UX design projects for clients.
The buttons that appear with their CTAs are important signposts to help users find their way through to purchase and they arguably matter in the world of ecommerce more than anywhere.
A first draft of my framework explaining how to carry out an evidence-based design process, mainly in the form of a diagram.
My recommendations for the things that keep my business running in the background. Includes email marketing, accountants, and business insurance.
All you need to know about my new book, which will give you over 50 hints and tips for great ecommerce user experiences.
My favourite articles of 2016, out of the many I've read. The pieces in here have either been particularly informative or have influenced how I think.
I walk through my entire process for creating a new ebook from blog articles, covering writing, design, rewriting, launch, promotion and more.
A look at the limitations of being data-driven and how thinking of evidence-gathering can help round out your UX design process.
The three simple steps designers should follow to keep both themselves and their clients enjoying the work they do.
The not-so-obvious lessons I've learned about working freelance after a year in the game.
Filling out forms is one of the hassles of using websites that designers often work hard to minimise. Here's how to use fields on search pages to help your users.
Where I explain why A/B testing may not be right for your website. It's probably better to focus your efforts elsewhere.
A look at how Canopy achieve a design for a curated set of search results compared to the massed results of Amazon.
Map search is an important part of holiday and travel sites. Here I cover some of the important things to cover when designing for it.
Where I share my top advice for doing effective user testing on the platform usertesting.com including smart recruiting and getting good results when you can't meet the user in-person.
A rundown of the things I carry with me every day to practice UX design: from the contents of my bag to the software on my laptop. Includes recommendations of some of my favourite products.
Gone are the days of little thumbnail images, the user now wants to experience what they are buying in even greater detail. Here's how some of the big-name ecommerce apps are doing it.
Some of my favourite articles I've come across in 2015, on all things tech, product, and design.
I cover which pages on an ecommerce site need the most effort and the three principles use when designing your landing pages.
How to go about gathering competitor research properly and an introduction to my new shopping app reviews.
Where I explain the dangers of only offering one option and the psychology of choice for users when they are buying.
I consider the challenge of paying the bill at restaurants and how technology can solve it to create an amazing real life checkout flow experience.
Here's how I carry out an end-to-end guerrilla user test, including preparation time, running the test, and importantly analysing the results. In under four hours.
A retrospective on the long and winding process of writing a design/tech book for the first time and the seven lessons I learned along the way.
A look at the different metrics you can use to understand traffic to your website and how to use them as designer.
From the archives, I take a look at the different versions of The Football Ramble site that I've designed. It's been through a few looks, enjoy!
I explain a handy technique I have for user-centred design when there's no budget for full user research. Turn your analytics data into outline personas to keep your work focused on the user.
How to remotely user test websites without special software and with no budget to spend.