Articles about how I work

Stop building to a big reveal – work in the open

Here are a couple of key methods I use for working openly and sharing with clients that I find help me be an evidence-based designer and a better person to work with.

A guide to my full evidence-based UX design process

A step-by-step guide to my process and the tools I use at different stages when running evidence-based UX design projects for clients.

Introducing my new book, Designing Ecommerce Websites

All you need to know about my new book, which will give you over 50 hints and tips for great ecommerce user experiences.

The Vanilla Ice 3-step guide to client happiness

The three simple steps designers should follow to keep both themselves and their clients enjoying the work they do.

What you need to know about being freelance

The not-so-obvious lessons I've learned about working freelance after a year in the game.

An office in a bag – tools for UX design

A rundown of the things I carry with me every day to practice UX design: from the contents of my bag to the software on my laptop. Includes recommendations of some of my favourite products.

Learnings from writing my first book

A retrospective on the long and winding process of writing a design/tech book for the first time and the seven lessons I learned along the way.