How I work

My advice and approach to working as a UX designer and freelancer.

Why a great user experience isn’t about creative features

I explain why the benefits of an amazing user experience are often hidden, and aren't defined by novelty features.

The 4 hour work day – or how to work from home

My advice on working from home successfully, without getting distracted or burning out.

Why I don’t have a portfolio

I explain the three main reasons I don't display a UX porfolio on my website, and what you can use instead.

The 10 most important things I’ve learned about remote design freelancing

The key but not-so-obvious lessons I've learned over the last three years of working as a remote freelancer.

How to teach great design workshops »

I distill over four years of teaching experience into a thorough guide on how to put together a great workshop (on the InVision blog).

Why most designers can’t do UX

Delving into the three reasons why people without design backgrounds actually often make better UX designers.

Stop building to a big reveal – work in the open

Here are a couple of key methods I use for working openly and sharing with clients that I find help me be an evidence-based designer and a better person to work with.

A guide to my full evidence-based UX design process

A step-by-step guide to my process and the tools I use at different stages when running evidence-based UX design projects for clients.

Introducing my new book, Designing Ecommerce Websites

All you need to know about my new book, which will give you over 50 hints and tips for great ecommerce user experiences.

3 steps for designers to follow for happy clients

The three simple steps designers should follow to keep both themselves and their clients enjoying the work they do.

An office in a bag – tools for UX design

A rundown of the things I carry with me every day to practice UX design: from the contents of my bag to the software on my laptop. Includes recommendations of some of my favourite products.

Learnings from writing my first book

A retrospective on the long and winding process of writing a design/tech book for the first time and the seven lessons I learned along the way.